Product Orders & Returns
These terms & conditions cover any items physical product items purchased either in our store or online from www.theyogaroot.org For Terms & Conditions on Yoga Classes or Psycotherpy bookings, gift cards or purchases please visit our full Terms & Conditions.
Our Terms: Last update 20th August 2021
Orders and Shipping
Returns
Contact Us
Orders and Shipping
1.1 Free Delivery offers. From time to time we may offer free delivery to residents in Ireland. This excludes orders to Northern Ireland and the UK. The method of delivery is standard delivery via An Post postal services.
1.2 Our delivery process. We deliver all items through An Post or An Post Courier service.
(a) When you place an item in your shopping basket, you can use our delivery calculator to view the shipping cost. This way you know exactly how much you're spending on delivery before you make any commitment to buy. Please ensure your delivery details and especially the delivery country is correct.
(b) We‘ll send you an email when your order is dispatched and we use a signed service for many orders, so it's important that there is someone in to receive the goods. If this isn't possible, we recommend you have it shipped to an alternative delivery address (such as your work, a friend's or a neighbour's house).
(c) Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with.
(d) If everything in your order is in stock, we'll aim to send it out within a day or so. If something is out of stock, we'll ship what we have and cancel the rest. You will be notified via email should this be the case.
(e) Once we have accepted your order, we will deliver the goods to you no later than 30 days from acceptance unless we have notified you and agreed a longer delivery time frame.
(f) We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
1.3 Cancelling orders. Once you have completed your order at the checkout, we will endeavour to process it as soon as possible. We are not able to amend or stop orders after you have been sent an ‘Order Shipped’ notification. After shipping and If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you at your own shipping expense. We will issue a refund after we have received the goods in unused and undamaged condition.
2. Returns
We hope that you are happy with your purchases. However, if you're unhappy with your, please let us know as soon as possible and return the item(s) within 30 days of purchase.
Our returns address is: The Yoga Root, Harbour Mill, The Quay, Westport, Ireland. F28 F7K6
2.1 Criteria for returns
All returned items must be in their original condition. We ask that you return all items in their original packaging. If you have broken cellophane seals on any items, please return all other labels and materials apart from the cellophane itself. Any items that have clearly been used will be not refunded even if they are returned.
The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back, as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
2.2 Processing Returns
Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days to be processed after receipt of the return.
3. Contact Us
You can email us at hello@theyogaroot.org . Our office hours are Monday to Friday 9am - 5pm. If you have any compliments or complaints about our products or services, please contact us by email only. We try really hard to respond to all emails to this address within one working day, but please be patient with us if it gets really busy and we take slightly longer.